Week 1 EOC: Great Customer Service

Applying great customer service into work is not that hard, unless having customers that give employees a hard time. I work in the customer service industry as a Guest Service Representative for a spa in California. I’ve only been working there for about 3 months now, but I know all about customer service. From my experience, I used to go to a place where they did nail care and eyebrow threading. I had a esthetician who I used to go to that threaded my eyebrows whenever I came in. She knew me and always made time to do my eyebrows. One day, I came in to see her and she had completely messed up my eyebrow! One looked way different than the other. After that day, I never went to go do my eyebrows with her. I had been looking for places that do threaded for months and my sister recommended me this salon place at the Fashion Show Mall. I gave it a try with a new esthetician and I was extremely nervous at first, but once she was done, my eyebrows were in great shape! Although it was a long drive from where I live, it was definitely worth the drive. “Satisfied customers are more likely to be loyal customers and to give the company a larger share of their business.” (Marketing: An Introduction for Education Management Corporation. Page 14). I was very pleased with the work the esthetician did and I continued to go with her till this day. Whenever I come in, I only request her because she knew how I liked my eyebrows and she knows how to do them, unlike the previous esthetician. I had amazing customer service at that salon and I would definitely recommend it to people who’ve never had threading before.